What’s your operational status due to the COVID-19 outbreak?
We are focused on being a trusted partner to our customers during this challenging time. This means diligently following COVID-19 protocols to ensure the health and safety of our staff, while operating with minimal disruption to our fulfillment processes. We are aware of the importance of our food safety tools to your businesses, and are working tirelessly to continue to provide these essential products.
Are Union Jack’s tools considered “essential” during the COVID-19 outbreak?
Yes, our business and tools are considered essential, and we will continue to provide you the products you need for the highest level of food safety.
Where do you ship?
We only ship to the US (excluding Puerto Rico, US Virgin Islands and Guam) and Canada. Shipping quotes are required for Alaska and Hawaii before checkout, and a minimum order dollar amount/quantity may apply. Please call us at 1-800-672-8119 or use our contact us form to request shipping quotes. Please note that we cannot ship to a PO Box.
What forms of payment do you accept?
We accept all major credit cards (including American Express, Visa, Discover and MasterCard), PayPal, Apple Pay, Google Pay, Venmo, and purchase orders (for qualifying customers).
Is it safe to order online with my credit card?
Yes, our store is PCI-compliant and we have annual audits from a third party to ensure that we follow best practices for protecting our customers' credit card information. Additionally, our web site runs exclusively on secure sockets layer (SSL) to ensure all communication, including your personal and credit card information, is encrypted during transmission. We value your privacy and take precautions to protect that.
Do you accept Venmo?
Yes, we do. You must have the Venmo app on your mobile device and have Enable Mobile Web Purchases enabled under Settings > Buying.
Do you accept purchase orders?
Yes, we do offer terms for customers that qualify. Please request a credit application using the contact form.
How do I login?
If you already have an account, click "Sign in" in the upper left of the site. You can create a new account with us using the "Create an account" link.
Why should I create an account or need to login?
Logging in with your account allows you to take advantage of a number of shopping features with us including:
- Faster checkout including the option to store credit card for future purchases
- Tracking of orders
- Saving multiple shipping addresses
- Save items to your wish list
- Receive special reseller or loyalty discounts automatically
What if I forgot my password?
You can reset your password by clicking "Sign In" in the upper left of the site and then clicking "Forgot my password" or click the following link: https://www.unionjacktools.com/login.php?action=reset_password
Do you sell on Amazon?
We currently do not sell through marketplaces like Amazon, but it is something we're constantly evaluating. We certainly understand why people love shopping on Amazon. However, Amazon presents a number of challenges to sellers, including some predatory business practices. We also have a number of items that are oversized which would increase our costs due to storage fees. As a craft food or beverage maker, you will appreciate the hard work that goes into building and protecting your brand. It would be like someone asking you why you don't have distribution through the big box retailers. Our customers love shopping with Union Jack because of our ease of shopping hand-picked, quality products that are purpose-built for our industries, our low prices and fast shipping. You are supporting a small business that cares about its customers. As long as we can continue to offer a superior customer experience through our own store, that would be our preference.
What is the difference between euro threading and ACME threading?
Euro threading (shown below in blue) is considered a fine thread and is more resistant to bacteria as well as the handle coming unscrewed during use. All Vikan / Remco products use a Vikan Euro thread with the exception of the Remco broom/dustpan combo. ACME threading (shown below in black) is a coarse thread and is used by La Crosse Brush and many other commonly used products. Some items made by Harold Moore (maker of Unirake) and Hill Brush have an exclusive thread and you must use their branded handle. Please contact us if you have questions about the compatibility of various handles with brushes, scrapers, squeegees and forks.
Why would I choose stainless steel or brass wash down nozzles?
When choosing wash down nozzles and hoses, it is important to understand your application before deciding on brass vs. stainless steel. These metals are used in many nozzles, adapters, couplings, and hose assemblies. Brass is typically less expensive than stainless steel, and should be reserved for wash-down purposes only. Stainless steel is of higher quality, and because it's a harder material, it is stronger and more durable. Stainless steel is also considered more hygienic, is less susceptible to corrosion, and a better option for higher temperatures. Additionally, brass may corrode from the caustic and acids used in sanitation, so brewers prefer stainless steel. Regulations like Prop 65 in California prohibit the use of metals containing lead (brass may contain lead) due to potentially harmful side effects. Stainless steel does not present a risk to human health from exposure to chemicals listed under California’s Prop 65. Union Jack offers a variety of nozzles, adapters, couplings, and hoses in both brass and stainless steel to fit your budget and needs.
How do I choose between 2 long-side runners and 3 short-side runners for your harvest bins?
We have a great blog post on the topic because it can be confusing. There are a number of deciding factors including whether you are using a forklift or pallet jack, how much space you have to maneuver the bins, and whether you need to dump them. The 2 long-side runners run parallel to the long side of the bin (48"). A pallet jack would have to enter from the short side. The 3 short-side runners run parallel to the short side of the bin (40"). A pallet jack would have to enter from the long side.
Should I choose a stainless steel paddle/hoe or polypropylene paddle/hoe?
Our stainless steel paddles are made of heavy-duty type 304 steel and are NSF certified. They offer the most durable option. Our polypropylene paddles are more lightweight, come in several color-coded options to support your HACCP plan, and are FDA-compliant. But they have a maximum temperature of 176 °F. Typically brewers like the polypropylene paddles/hoes because, while less durable, they are less likely to damage your equipment in case they are caught in your mash tun's rake or plow. Additionally, polypropylene is less likely to scratch or scar your stainless steel tanks.
How many MACX Bins / Lids can fit on a pallet / skid when shipping?
Our MACX bins can be nested 4 high per skid and as many as 4 lids can be included on the same skid for optimal shipping. Below is a photo showing how three bins are shipped with one nested inside the others. If a fourth bin is added, it would stack on top. Some folks assume they are missing a bin because they don't see the nested bin. Please unwrap and inspect your shipments.
How do I clean and disinfect the Top Dog polyurethane protective products (PPE) you carry?
Cleaning and disinfecting is easily done by either using a regular clothes washing machine or through a dip and hang air-dry process. Click here for complete instructions.