Quality Guarantee & Product Warranty
Our products are warranted to be free of defects in material or workmanship upon delivery. You are entitled to quality products. We will replace, free of charge, products proved to have manufacturing defects or damaged during delivery. Please inspect your items upon delivery. It is important that we are notified about items damaged during shipment immediately after delivery. In fact, please reject the shipment from the carrier and do not sign the Bill of Lading (BOL) if you find any issues. If you find that the quality of your product is unacceptable, please call us at 800-672-8119 or email and we will quickly replace or refund your order.
Returns and Exchanges
The nature of our food and beverage industry products limits most returns/exchanges to defective or damaged products only. We cannot resell used products given they are typically used in the preparation of food products and are regulated by the FDA. That said, we want you to be completely satisfied and will work to resolve any issues you encounter. Sometimes, you just order the wrong product or it is not a good fit for your application.
How to Return/Exchange Your Order
In order to process a return or exchange, please email us with the following information:
- Your order number (found in the confirmation email)
- The SKUs / item numbers for the products you would like to return/exchange
- A description of the reason for return/exchange (e.g., product defective, damaged during delivery, etc.)
We will typically process your request the same business day. If you have a product defect or were sent the wrong product, we will send out a replacement within one business day at no charge and provide tracking for the shipment. If you are requesting a return/exchange, we will reply with an Return Merchandise Authorization (RMA) number and return address. The RMA# should be printed on the shipping label or inside the package so that your return is processed quickly.
- Returns and exchanges are accepted up to 30 days after you receive your order
- May be subject to a restocking fee and credit card processing fees that we are charged on debit/credit
- Except for product defects or incorrect shipments, customers is responsible for paying return shipment fees
- All items must be returned in new, unopened condition in order to quality for a return/exchange
- A refund is typically applied to your credit card or account within 24 hours of receipt and successful inspection
- No returns are accepted on custom made items including custom length food hoes, custom hoses, or customized bulk containers/totes
Questions? Please give us a call at 800-672-8119. We're here to help!